Returns & Exchanges

At David Austin Roses, we take great pride in the quality of our plants and offer a five-year guarantee on all our roses to ensure your garden flourishes. If you are not entirely satisfied with your purchase or if your order arrives damaged, we are committed to making it right through a replacement or refund.

Return Process

• 1.
  Notify Our Team

  Contact our customer service experts within 14 days of delivery for standard items or at any point under our 5-year guarantee for rose health concerns.

• 2.
  Provide Proof of Purchase

  Submit your order number and, if applicable, clear photographs of the rose or product to help our horticulturalists assess the issue.

• 3.
  Package Your Items

  Ensure non-living goods are returned in their original packaging; for plant returns, follow our specific instructions to ensure the rose is protected during transit.

• 4.
  Receive Refund or Replacement

  Once your return is processed, we will issue a full refund to your original payment method or dispatch a healthy replacement during the appropriate planting season.